09-25-2013 09:57 AM After you have configured the portal and the gateway, and when you download the client from the portal the first time, the client always comes with the portal IP address or the hostname, as shown in the screenshot. Then from the GlobalProtect system tray app right click on settings and choose "Refresh Connection". 5) Check whether the Firewall is getting the IP-User Mapping from the GlobalProtect client. Apple Mac OS X systems: The GlobalProtect PanGPS.log file is located in the following directory: Enable the GlobalProtect App for macOS to Use Client Certificates for Authentication. [This is the default location of REV save game files] To be precise, the location should be like this - C:\Program Files (x86 . GlobalProtect secures your intranet, private cloud, public cloud, and internet traffic . Deploy the GlobalProtect App to End Users Download the GlobalProtect App Software Package for Hosting on the Portal Host App Updates on the Portal Host App Updates on a Web Server Test the App Installation Download and Install the GlobalProtect Mobile App Deploy App Settings Transparently Customizable App Settings App Display Options When prompted again, Run the GlobalProtect Installer. The installer file also contains the information of the gateway/gateways. /Applications/GlobalProtect.app/Contents/MacOS GP version 5.2.4 and 5.2.7. The main user specific folder location to remove the .dat files can be found at the following folder path: %AppData%\..\Local\Palo Alto Networks\GlobalProtect Just delete any files matching *.dat. Also just in case push the system extensions for MAC: Remove the GlobalProtect Enforcer Kernel Extension. file is located in the installation directory. . By default, the location is: C:\Program Files\Palo Alto Networks\GlobalProtect. This script will create the plist file which pre-populates GlobalProtect portal address, download the GlobalProtect package, install it, then delete the downloaded package. There was also an option for Globalprotect to ignore the portal invalid cert (there is no such option for the gateway) and if enabled even if you have the portal and gateway on the same place using the same cert this could explain the issue. GlobalProtect App for macOS. Uninstall the GlobalProtect App for macOS. Download the app. Complete the GlobalProtect app setup using the GlobalProtect Installer. Verify using > show user ip-user-mapping ip <ip> to make sure the firewall is able to find the group the user is a part of. ; Select win64_save and copy it as a backup. From the GlobalProtect Installer, click Continue . Question: Q: Launchpad: preference/config files Because setting up launchpad is painful when first setting it up for the first time with folders, etc, I'd like to be able to set it up on my iMac, then push this configuration to the other Macs I have. If the group mapping is not populated properly, then troubleshoot the User-ID issue. 0 Likes Share Reply Go to solution MP18 Download and Install the GlobalProtect App for macOS. The following topics describe how to install and use the GlobalProtect app for macOS: Download and Install the GlobalProtect App for macOS Use the GlobalProtect App for macOS Disable the GlobalProtect App for macOS. The article explains where the GlobalProtect Log Files are Located. For the kernel extension the team identifier is whitelisted via our standard extensions configuration profile in intune. When prompted, Run the software. GlobalProtect Agent (App) important files are stored under following directories on MacOS: /Applications/GlobalProtect.app/Contents/Resources PanGPS (GP Service executable) PanGpHip & PangGpHipMP (GP HIP data collection executables) gp_support.sh (script to collect GP Support logs etc. Seems buggy. This procedure doesn't work for me for some reason. ; Open User Date > Select 1196590 > Go to Remote. [The location or the drive can be different for you] So, just go Program Files (x86) > Open the Steam folder. Click Download Mac 32/64 bit GlobalProtect agent . GlobalProtect Agent to open the download page. Go to the C: drive on the PC where you've installed Steam. What's interesting is the GP client displays the "connection failed, no network connectivity message" after the .dat files are deleted and the device rebooted, but the agent still establishes a GP connection/tunnel. 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