Set the Action for the firewall to take when it finds and retrieves a new content release. Set the schedule of each update type by clicking the. No network issues. If you schedule the updates to download during the same time interval, only the first download will succeed. If this still does not solve the issue related to commit failures please contact support.paloaltonetworks.com for assistance with further troubleshooting." The firewall can enforce policy based on the applications and threat signatures (and more) that content updates provide, without requiring you to update the firewall configuration. Select the Schedule for Applications and Threat content updates. "If you still run into commit failures even after upgrading to content update 708, please try reverting to content update 705 and then reinstall content version 708 again. 07-23-2021 04:49 PM. First let's create an access list entry: access-list inside-access-in extended permit ip host 10.10.10.10 host 8.8.8.8 log Now let's set up our logging. when I upgrade cluster firewall palo alto (active-passive) first, Both firewall running firmware version 7.1.0 and I upgrade to 8.0.0 by the way take action upgrade passive firewall first from 7.1.0 to 8.0.0 then after require reboot by system. From the GUI, retrieve new license again from Device-->Licenses Verify you are able to fetch license now and update your threat database. Attachments We re-download the app+threats package from the support portal, clear all the other packages except the one that was in use restart of the management plane re-import the package to the device and install. Stagger the update schedules because the firewall can only download one update at a time. This will force the Palo Alto Firewall to connect to the update server and refresh the list of available software images: These updates equip the firewall with the very latest security features and threat intelligence. Repeat this step for each update you want to schedule. No valid Threat prevention license. Set how frequently (the Recurrence ) the firewall checks with the Palo Alto Networks update server for new Applications and Threat content releases, and on what Day and Time . This error start appearing after upgrading from 9.1.11-h3 to 10.0.8-h4, have another 220 PA's that did not get this error just one palo is getting it. Palo Alto Networks frequently publishes updates that the firewall can use to enforce security policy, without requiring you to upgrade PAN-OS software or change the firewall configuration. please check network connectivity and try again". . Edit the Telemetry settings and Select All . Palo Alto Networks also frequently publishes updates to equip the firewall with the latest security features. We can create a message list with only this message number, and then only allow messages matching the message list to be sent to the syslog server. In regards to the NAT situation, if you go to Panorama > Setup > interfaces and edit your management interface, there is an option to set the public IP of the Panorama. Solution 2 - Remove updates and redownload them Removing all the content updates and re-downloading them can also solve this issue. That seem to work in our case. Panorama and Log collectors do not need the threat database; application-only database is sufficient. How to Fix the 'Image File Authentication Error' To fix this problem, simply click the Check Now link at the bottom left corner. updates.paloaltonetworks.com - 199.167.52.141 , commit and test. I checked my network and also Policies/NAT, it all looks good. Retrieving licenses is not helpful. Forward Palo Alto Networks content update alerts to the right people. Failed to get the content version from the image filename during validity check. Failed to update content with following message: encfilesize is 53418544 No threat content update is applied. It's like IP that firewalls will be instructed to pull updates from. Resolution 3 5 exiting with 255; You will see that your Firewall's licenses are not updated and expired but licenses on the support portal are up to date. To enable the firewall to collect and share telemetry data with Palo Alto Networks: Select Device Setup Telemetry . There is likely an app which matches this traffic, but I can't recall what it is at the moment. Schedule each content update. Got a critical alert in system log as "content update job failed for user panorama" for 5 firewall gateway. Resolution Delete the expired license key : > delete license key (press tab) Select old expired license key and delete it. Has someone get this issue " Failed to check content upgrade due to SSL connection error"? You can perform this step via the WebGUI inside Device > Dynamic Updates When I look at the TSF I found the following : I cannot download/get downloaded software or content. Device > Setup > Services window showing the update server details. panupv2-all-contents-XXX-YYYY is to be deployed/installed on managed firewalls with a Threat Prevention license, which includes both Application and Threat Signatures. Please help us how to resolve and what is the reason to got the log. Please use the 'skip-content-validty-check' if you want to force the content in Error: Fails to download anything from Device > Dynamic Updates and/or GlobalProtect Client When I hit "check now" in Dynamic Updates, I get the following error message: "Failed to check upgrade info due to generic communication error. Click OK and Commit to save your changes. I saw task the message from passive firewall "auto-commit failure" what's wrong to upgrade? Environment Any Panorama Content Updates.